Best rate guarantee

Booking a room on web-site www.karamazovhotel.ru you can feel secure in the knowledge you are getting the best room rate in the hotel “Brothers Karamazov”

• The Hotel “Brothers Karamazov” guarantees a lowest room rate when booking via our official website
• If within 24 hours of your booking on our official web-site you find in the internet a lower price for the same room and booking conditions (room type, number of persons, dates) we will match it
• This guarantee does not apply to the room rates negotiated by The “Karamazov Hotel” limited company with the corporate clients and travel companies

If you want to claim against this guarantee, you should:

• Forward your booking confirmation email (info@karamazovhotel.ru) with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate)
• Claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day.
• Should the claim be valid we will confirm your lower room rate. Please, pay attention to the fact, that your booking on our web-site www.karamazovhotel.ru is guaranteed with your credit card.